When I was younger the phrase was "think before you speak".
Now lets use this logic in self defense especially if you are trying to deescalate the situation before it becomes physical. Think of what the other person is thinking, why are they doing what they are, this is referred to as empathy. Understanding where the other person is coming from can guide you to say the right thing which calms the situation down and prevents escalation of the situation.
Not getting a fight mean everybody walks away...
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