Rage today - sorrow tomorrow.
There are only 2things you can control - your thoughts and your breathing.
If someone comes at you in anger responding with anger will end in a fight verbal and or physical. You can control the outcome by controlling your thoughts, responding with empathy that is to put yourself in their position. Knowing and understanding where they are coming from decidedly gives you the upper hand. Responding verbally without adding fuel to the fire de-escalates the initial meeting and may even prevent anything from going further. Understanding your personal color code and triggers for verbal to physical climb on the situational ladder increases your self protection skills.
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